At Bermuday, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase or if you encounter any issues, we are here to help. Please review our returns and refunds policy below for detailed information on how to proceed with a return or exchange.

1. General Return Policy

• Eligibility: You may return unworn, unwashed, and undamaged items within 30 days of the purchase date. All items must be in their original condition, with all tags and labels attached.

• Process: To initiate a return, please contact our customer support team at support@bermuday.store with your order number and a brief explanation of the reason for the return. We will provide you with a return authorization number and instructions on how to return your item.

• Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the item is defective or an incorrect item was received.

2. Returns Due to Wrong Sizes

• Size Exchange: If you have received an item in the wrong size, you are eligible for a free size exchange. Please contact our customer support team at support@bermuday.store within 30 days of the purchase date. Provide your order number and details of the incorrect size. We will issue you a prepaid return shipping label and send the correct size upon receipt of the returned item.

• No Size Availability: If the desired size is not available, you may choose to return the item for a full refund or select an alternative item of equal value. We will provide a prepaid return shipping label for the return of the incorrect size.

3. Defective or Incorrect Items

• Eligibility: If you receive a defective or incorrect item, you are eligible for a full refund or exchange.

• Process: Please contact our customer support team at returns@bermuday.com within 30 days of receiving the item, providing your order number and a description of the defect or issue. We will issue a prepaid return shipping label and provide further instructions.

4. Non-Returnable Items

• For hygiene reasons, certain items such as underwear and swimwear cannot be returned unless they are defective or incorrect.

5. Refund Process

• Eligibility: Refunds are issued for items that are returned within the eligible return period and meet the return conditions.

• Method: Refunds will be processed to the original method of payment within 7 business days of receiving the returned item. You will receive an email confirmation once the refund has been processed.

6. Shipping Costs

• Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.

7. Refund Exceptions

• Any items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error may not be eligible for a full refund.

8. Contact Us

For any questions or further assistance with your return or refund, please contact our customer support team:

• Email: support@bermuday.store (Monday to Saturday, 8:00 AM to 5:00 PM EST)

Thank you for shopping with Bermuday! We appreciate your business and are committed to providing you with excellent customer service.